Responsible Gaming

Gambling should remain entertainment

Online casino games are designed for entertainment and involve risk. There is no guaranteed way to win, and past results do not predict future outcomes. Each game is based on its own rules and probabilities, and a losing session cannot be recovered by continuing to play. Likewise, a win does not mean that another win is more likely to follow.

Only gamble when you are in a suitable state of mind and have enough time to make considered decisions. Avoid playing when you are upset, stressed, tired or affected by alcohol or other substances. Gambling should never be used as a response to debt, unemployment, relationship difficulties or other personal problems.

Before you begin, decide how much time and money you are comfortable spending. Treat that amount as an entertainment expense rather than an investment. Once your budget or time limit has been reached, stop playing, even if you are winning or believe a further game could change the result.

Practical ways to stay in control

• Set a spending limit before each session and do not increase it during play.
• Set a time limit and take regular breaks away from the screen.
• Keep gambling separate from essential household money, rent, bills and savings.
• Do not borrow money, use credit or sell possessions to fund gambling.
• Do not chase losses by trying to win back money through additional play.
• Avoid gambling when you are affected by alcohol, medication or other substances.
• Keep your account details private and do not allow another person to gamble using your account.
• Review your gambling activity regularly so you understand how much time and money you are spending.

Recognising signs of harm

Gambling can become difficult to control for some people. It is important to pay attention to changes in your behaviour, finances, relationships and wellbeing. No single sign proves that gambling is causing harm, but several signs together should be taken seriously.

• Spending more time or money gambling than you intended.
• Trying to win back losses by continuing to gamble.
• Increasing your stakes or deposits to achieve the same excitement.
• Feeling restless, irritable or anxious when you cannot gamble.
• Thinking about gambling throughout the day or finding it difficult to focus on other activities.
• Hiding or minimising your gambling from family, friends or people who support you.
• Borrowing money, missing payments or using money intended for essentials.
• Gambling to escape stress, sadness, loneliness or other difficult feelings.
• Arguing with people close to you because of gambling.
• Feeling regret, shame or distress after gambling, but continuing anyway.
• Neglecting work, study, health, family responsibilities or social activities.
• Selling possessions or taking financial risks to continue gambling.

If any of these signs apply to you, stop gambling and take a break. Review your account controls and consider speaking with someone you trust. You do not need to wait for the problem to become severe before seeking help. Early support can make it easier to regain control and protect your finances and relationships.

Protecting young people

Gambling services are intended for adults who meet the applicable age and eligibility requirements. Do not allow children or other unauthorised people to access your account or payment methods. Use a strong, private password, keep your device secure and log out when you finish. If you believe a young person has accessed gambling content or an account, take immediate steps to secure access and contact the relevant support channel.