Privacy Policy

This Privacy Policy explains how Bizzo Casino handles personal information when you visit the website, create or use an account, contact support, make transactions or otherwise use our services. We aim to handle information responsibly, transparently and only for appropriate business, legal, security and service-related purposes. By using the website, you acknowledge that information may be collected and used as described below. Please read this policy together with the applicable website terms and any other notices displayed during your use of the service.

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Information we may collect

The information handled by an online casino can vary depending on how you use the website, which services you access and what checks are required. Bizzo Casino may collect information that you provide directly, information created through your account activity and technical information received when you browse or use the website.

Contents

Account and identity information

This may include your name, date of birth, contact details, login information, account preferences and other details needed to establish and manage an account. We may also handle information used to confirm that you are eligible to use the services and that the account belongs to you.

Verification information

Where identity, age, location or account verification is required, we may request supporting information or documents. These may include identity documents, proof of address, images or other information relevant to verification. Such information may be reviewed to help prevent unauthorised access, fraud, money laundering, misuse of the platform and other unlawful activity.

Payment and transaction information

We may handle information about deposits, withdrawals, wagers, account balances, transaction history and payment status. Payment information may be processed through payment providers or other service partners. Where possible, sensitive payment details are handled by the relevant payment service rather than being retained directly by the website. We may still receive information needed to confirm, record and reconcile a transaction.

Technical, device and usage information

When you use the website, we may receive technical and usage information such as your IP address, browser type, device characteristics, operating system, language settings, pages viewed, links used, session information and approximate location derived from technical data. We may also record information about account activity, interactions with support and security events.

Information from other sources

Depending on the circumstances, information may be received from payment providers, identity verification services, fraud prevention services, analytics providers or other partners that support the operation of the website. We expect information received from third parties to be handled in accordance with applicable requirements and this policy where relevant.

How and why information is used

Personal information is used for purposes connected with providing, securing and improving the services. We do not intend to collect more information than is reasonably needed for those purposes. The main reasons information may be used include:

Creating, maintaining and administering your account.
Processing deposits, withdrawals and other account transactions.
Providing customer support and responding to questions, complaints or requests.
Confirming identity, age, eligibility and account ownership.
Carrying out security, anti-fraud, anti-money laundering and responsible service checks.
Detecting suspicious, prohibited or unlawful activity and protecting players, the website and other users.
Meeting record-keeping, reporting and other legal or compliance obligations.
Sending service messages about your account, transactions, security or important changes to the website.
Sending promotional communications where permitted and where you have provided the relevant consent or preference.
Understanding website use, testing features, fixing faults and improving performance and user experience.
Enforcing applicable terms, preventing misuse and protecting legal rights.

Information may be combined where this is reasonably necessary to verify an account, investigate activity, provide support, maintain accurate records or meet legal and security requirements. Access to personal information is limited to people and service providers who need it for an appropriate purpose. Service providers may include technology, payment, verification, security, analytics, communications and customer support providers.

Information may be processed or stored in Australia or another country where our service providers operate. Where information is shared with a provider, reasonable steps are taken to require appropriate handling, confidentiality and security. We may also disclose information where required or permitted by law, in response to a valid request, to protect the website or users, or to investigate suspected fraud or unlawful conduct.

Cookies, security and retention

Cookies and similar technologies

The website may use cookies and similar technologies to remember preferences, keep sessions working, support security, understand website performance and improve the user experience. Some cookies are necessary for core website functions, while others may help with analytics, functionality or relevant communications. Cookies may collect information about your device, browser and interactions with the website, but they do not necessarily identify you by name.

You can manage or block cookies through your browser settings. If you disable certain cookies, some website features may not work as intended, and your preferences may need to be set again. Your browser may also provide controls for deleting existing cookies and limiting future storage.

Security measures

We use reasonable technical and organisational measures to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication procedures, monitoring, secure connections and restrictions on who can view or use information. No website, online transmission or electronic storage system can be guaranteed to be completely secure. You should keep your login details confidential and contact support promptly if you believe your account has been accessed without permission.

Keeping information

Information is kept only for as long as it is reasonably required for the purposes described in this policy, unless a longer period is necessary for security, dispute resolution, business records or legal obligations. Some account, transaction, verification and related records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, destroyed, anonymised or de-identified where appropriate.

Your privacy rights and contacting us

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. You may ask for access to your information, request correction of inaccurate or incomplete information, ask for deletion of information that is no longer needed or may lawfully be removed, and withdraw consent to marketing communications. Withdrawal of marketing consent does not affect service messages that are necessary for account security, transactions or important operational matters.

To exercise these rights or ask a privacy question, email support@bizzocasino-au.click. Please explain your request clearly and provide enough information for us to identify the relevant account or records. We may need to verify your identity before providing information or making changes, particularly where the request involves account access, identity documents, transactions or deletion.

A request may not always be completed in full. For example, information may need to be retained for legal, security, fraud prevention, dispute resolution or record-keeping reasons. If information cannot be deleted, access is restricted or a request is otherwise limited, we will aim to explain the reason where appropriate.

Marketing preferences

You can stop promotional emails or other marketing communications by using the unsubscribe option included in the message, changing available account preferences or contacting support@bizzocasino-au.click. It may take a reasonable amount of time to apply a request across all communication systems. You may continue to receive essential messages relating to your account, transactions, security or changes to the service.

Updates to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, legal requirements or information-handling practices. The updated version will be made available on the website and will apply from the date shown or, where no date is shown, from publication. We encourage you to review this page periodically so you understand how your information is handled.